Self-exclusion

Self-Exclusion at Rkgg

Rkgg provides a formal self-exclusion mechanism to support players who choose to restrict access to gambling services for a defined period. This policy sets out the rights, obligations, and consequences of self-exclusion for all accounts associated with Rkgg.

Activation and scope

You may initiate self-exclusion by logging into your Rkgg account and selecting Self-Exclusion from the account settings. Alternatively, you may contact our Customer Care team to activate the exclusion on your behalf. Activation takes effect immediately upon confirmation and applies to all products and services offered by Rkgg through the Site.

Duration and reactivation rules

• Residents of the United Kingdom: self-exclusion is available for a minimum period of six (6) consecutive months. After the period ends, reactivation requires direct contact with Customer Support to remove the restriction.
• Residents outside the United Kingdom: you may specify the period for which you wish to be excluded. At the end of that period, your account will automatically reactivate unless you request an extension.

What happens during self-exclusion

• You will be prevented from logging into any existing Rkgg accounts and you will not be able to register new accounts during the exclusion period.
• You may not receive promotional communications or participate in marketing initiatives while the self-exclusion is active.
• You forfeit entry into any competitions, draws, or noncash prizes offered prior to the start of self-exclusion that have not yet been redeemed, where applicable.
• Rkgg may suspend or close accounts if continued gambling activity would cause financial or personal difficulties or if you request otherwise.

Cooling-off period (UK residents)

In addition to standard self-exclusion, UK residents may elect a cooling-off period to pause activity without a full exclusion. Cooling-off periods are limited to 24 hours, 1 week, 3 weeks, or 6 weeks. During cooling-off you will not be able to log into your account, and at the end of the selected cooling-off period the account shall automatically reactivate unless an extension is requested in advance.

Extensions and ongoing eligibility

Self-exclusion may be extended upon the express request of the user. To extend, contact Customer Care with the desired additional period. An extended exclusion remains in effect for the specified term unless you subsequently instruct otherwise. If you extend or re-enter the site without authorization, you assume all associated risks and Rkgg bears no liability for unapproved activity.

Responsibilities and compliance

You acknowledge that self-exclusion is a precaution designed to support responsible gambling. It is not a substitute for personal discipline. You agree not to attempt to circumvent any exclusion mechanisms, to create new accounts, or to access existing accounts during the exclusion period. Any such actions may nullify protection and could violate applicable law or terms of service.

Support and next steps

If you require assistance with self-exclusion or wish to discuss options such as a temporary cooling-off or permanent account closure, contact Rkgg Customer Care. We will guide you through the process and confirm the status of your exclusion in writing.