Privacy Policy

Scope and Controller

Rkgg operates an online gambling platform and collects personal data as described in this policy. This document explains what data we collect, how we use it, who may receive it, and the rights you have regarding your information. By using our services you accept the data practices described herein. We may update this policy; material changes will be communicated and will take effect upon publication.

Definitions

  • Personal Data means information relating to an identified or identifiable natural person.
  • Processing means any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure or destruction.
  • Controller means the entity that determines the purposes and means of processing Personal Data.
  • Processor means a person or entity that processes Personal Data on behalf of the Controller.
  • Recipient means any natural or legal person to whom Personal Data is disclosed.
  • Consent means a freely given, specific, informed and unambiguous indication of the data subject's wishes.
  • Data Subject means the individual to whom the Personal Data relates.
  • Supervisory Authority refers to the data protection authority with jurisdiction over data protection matters in the applicable region.

Categories of Personal Data We Collect

  • Identity Data such as name, date of birth and nationality.
  • Contact Data such as address, email and phone number.
  • Financial Data including payment methods and bank or card details used for transactions.
  • Transaction Data detailing deposits, withdrawals, bets and wagering history.
  • Technical Data including IP address, device identifiers, browser type, operating system and time zone.
  • Usage Data such as pages visited, duration of sessions and interaction with features.
  • KYC and verification documentation supplied for age and identity checks.
  • Marketing Data comprising preferences for communications if provided by you.

How We Collect Personal Data

  • Direct from you when you register, deposit, or communicate with us.
  • Automatically through cookies, analytics and logs when you use our site.
  • From third parties acting on our behalf, including payment processors, identity verification services, and marketing partners in accordance with applicable law.

Use of Personal Data

  • Provide and administer our services including account management, payments and customer support.
  • Verify age and identity and comply with regulatory requirements.
  • Process transactions, manage risk and prevent fraud and money laundering.
  • Communicate account related information, including confirmations and notices.
  • Analyze usage to improve services and tailor user experiences while respecting privacy preferences.
  • Send marketing communications where you have opted in, with an option to withdraw consent.

Legal Bases for Processing

  • Performance of a contract or to take steps at your request prior to entering a contract.
  • Compliance with legal obligations, including licensing, anti money laundering and gambling regulations.
  • Legitimate interests such as security, integrity of the platform and improvement of services.
  • Consent for direct marketing and any other processing based on consent where required.

Data Sharing and Disclosure

  • Service providers and processors who perform functions on our behalf (payments, hosting, analytics, customer support).
  • Affiliates or business partners as needed to deliver services, subject to data protection agreements.
  • Regulators and law enforcement where required by law or to protect safety or integrity of services.
  • In aggregated or de identified form for analytics, research or reporting purposes.
  • Cross border transfers to countries with adequate data protection or with proper safeguards in place.

Data Retention

We retain Personal Data for the period necessary to provide services, comply with legal obligations, resolve disputes and enforce agreements. Backup copies may be retained for a limited period after deletion for restoration and auditing purposes.

Security of Data

We employ access controls, encryption in transit and at rest where practical, regular security reviews and incident response procedures. Access to Personal Data is restricted to authorized personnel who require it to perform their duties.

International Transfers

Where we transfer Personal Data to jurisdictions outside your residence, we implement safeguards in accordance with applicable data protection laws, including contracts and other approved transfer mechanisms.

Your Rights

  • Access and obtain a copy of your Personal Data.
  • Rectification of inaccurate or incomplete data.
  • Erasure where allowed by law or withdraw consent where processing is consent based.
  • Restrict processing and data portability where applicable.
  • Object to processing for direct marketing or based on legitimate interests where applicable.
  • Withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
  • lodge a complaint with a Supervisory Authority if you believe your rights are violated.

Requests should be directed through our designated channels. We will respond within one month unless the request is complex, in which case we may extend up to two additional months with notice.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enable site functionality, analytics and advertising attribution. You may configure browser settings to refuse cookies, but this may limit some features. Details are provided in our cookie notice and can include the use of third party analytics and advertising cookies with your consent.

Children

Rkgg platforms are intended for users aged 18 and over. We perform age verification checks and may request documents to confirm age. Data related to underage subjects will be handled in accordance with applicable law and promptly removed when identified.

Marketing Preferences

You may opt out of marketing communications at any time via your account settings or by contacting us. Opting out will not affect service delivery except for marketing communications.

Data Protection Officer

We have designated a data protection officer to oversee compliance with data protection laws and the rights of data subjects. You may contact the DPO for inquiries, complaints or to exercise rights.

Updates to This Policy

We may update this Privacy Policy from time to time. We will post the effective date of any changes on the policy page. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this policy or to exercise your rights, contact our privacy team through the designated support channels in your account or by email to the privacy office at privacy at rkgg. We aim to respond within 30 days of receiving your request.