Responsible Gaming Policy

Overview and Guiding Principles

Rkgg is committed to responsible gaming. This policy describes the standards by which Rkgg operates to minimize gambling related harm, ensure fair play, and support players who may experience difficulty. The policy integrates with our Terms and Conditions and Privacy Policy and applies to all products offered by Rkgg.

Eligibility and Age Verification

Participation is restricted to adults in jurisdictions where online gambling is legal. Rkgg conducts age and identity verification using government issued documents such as a passport, national identity card, or driver's license. Information collected is used solely for identity and age verification and is processed in accordance with our Privacy Policy. If a player is found to be under the minimum age, registration may be refused and any winnings shall be canceled.

Responsible Gambling as Entertainment

Gambling is a form of entertainment. Players should gamble only with funds that are disposable and can be afforded to lose. It is acknowledged that losses occur and gambling should not be treated as a means to generate income or to solve financial difficulties.

Player Safeguards and Control Tools

Rkgg provides tools to help players manage gambling responsibly. These include:

• Self-Exclusion You may apply for a self-exclusion period from six (6) months up to five (5) years. During the exclusion, you may not access your account. The account cannot be reopened within the exclusion period. Marketing and promotional materials will not be sent to you during self-exclusion. Reopening after the exclusion period requires contact with Customer Support and a minimum cooling off period of 24 hours. Any open bets will remain, and winnings paid out will be handled in accordance with account status.
• Time-Out You may place a time-out for periods of 24 hours, one week, or two months.
• Reality Checks You may configure reminders at intervals of 10, 20, 30 minutes and 60, 120, 240, and 480 minutes.
• Monthly Money Limit You may set a monthly money limit. Once a maximum limit is set it cannot be increased unilaterally; adjustments may be requested through Customer Support and implemented following confirmation.

Minors and Data Privacy

Rkgg does not permit players under the age of 18 to participate. Age verification is mandatory during registration and any underage participation will result in cancellation of winnings and prohibition from further play. Personal data collected for identity verification and payments is processed in accordance with our Privacy Policy and is protected by appropriate security measures. We do not disclose personal data to third parties except as necessary to provide services or as required by law.

Support, Intervention and Help Resources

Rkgg monitors player activity for signs of problem gambling. If concerns arise, players may contact Customer Support to discuss options and receive guidance. We provide information on recognised support services and referrals where appropriate. Any intervention will respect player confidentiality and comply with applicable law.

Marketing, Communication and Exclusions

During a self-exclusion period, marketing and promotional communications must be suspended. After the exclusion period ends, communications may resume in accordance with applicable laws and our marketing policies. Communications will be directed in a compliant and responsible manner to eligible players only.

Compliance and Review

This Responsible Gaming Policy forms part of Rkgg Terms and Conditions. It reflects our ongoing commitments to the security of players, integrity of the gaming experience, and protection against problem gambling. The policy is reviewed at least annually and updates will be published in the Responsible Gaming section of the site.

Accessibility and How to Access

The Responsible Gaming section of the Rkgg site contains the full policy, tools configuration options and guidance. Players may adjust tools and limits in their account settings or by contacting Customer Support.